You may return any UNOPENED boxed or jarred items within 30 days of receipt of your order for a full refund of the item’s purchase price. Email us at email@example.com or call at 1-800-644-2202 to let us know of your return. Health laws prohibit return of fresh baked items. During this 30 day period, if a baked good is reported damaged or unusable, a full refund or credit will be issued at Sugarless deLite option. Sugarless deLite will make every effort to 100% satisfy every customer.