Shipping Information

Notice About Nutritional Information
Sugarless deLite Inc. is a retail store located in Richardson, Texas just north of Dallas. Our products are intended for diabetics, others who live the low carb lifestyle, follow Weight Watchers or have additional dietary concerns. The only products that are produced by Sugarless deLite Inc. are our fresh baked goods. Other products are produced by other manufactures. Therefore, when Nutritional Facts and Ingredients for a product are listed, the information is taken from the label of the product. Labels are accurately listed in the Nutritional Facts. If you notice an error in our information or on our website, then please contact us via email,, so that we may correct the error.

Sugarless deLite Inc.
Sugarless deLite Inc. is a store with 31 years of experience in serving diabetics, Weight Watchers, low carb lifestyles, hypoglycemic, and others on sugar restricted diets. We have a retail store with a bakery that was rated as one of the best bakeries in Dallas by D .Magazine. Our excellent sugar free and low carb bakery items are baked here daily. Sugarless deLite Inc. has been serving its customers on-line for over 30 years and prides itself on quick and accurate service with customer satisfaction as our number one priority. Our store was selected “Best of Dallas” in 2009 by the Dallas Observer.

Our Pledge:

  • We will be as helpful as possible to your needs and questions.
  • We will use our experience to help you; however, we will not try to act as doctors or nutritionists.
  • We will continue to bring you the best in sugar free/diabetic safe as well as low carb products and fresh baked goods.

Sugarless deLite Inc. offers you two safe and secure options to order. Whether you are comfortable with secure online ordering or prefer to use the telephone, Sugarless deLite is ready to serve.

The Sugarless deLite catalog is an electronic shopping cart. As you review our products, you may place the items you wish to purchase into the “shopping cart” and our system will remember your choices until you check out. Here’s how it works:

  • After you place the item in the cart you can continue shopping or go to the checkout area.
  • After you choose all of the items you wish to purchase, press the “Check Out” button.
  • Sugarless deLite will send you a confirmation email when we receive your order.

Please note that it may take 3 to 5 business days to ship out your order based on the day it was ordered and the availability of the products.

Notification of Order Status:
Sugarless deLite will send you a confirmation email message when we receive your order via our on-line site. If you ever have a question or wish to check the status of your order, please contact us at or 972.644.2000 . Additionally, orders placed with a valid email address will receive a shipping conformation from UPS or USPS, depending on the shipment method that contains tracking information for the package.

Payment Options

Credit Cards:
Sugarless deLite accepts MasterCard, Visa, Discover, and American Express credit cards.

Sugarless deLite Inc. also accepts electronic payments via PayPal. PayPal may be used by any customer with an active PayPal account; however, if the items you are purchasing are perishable, you are requesting expedited shipping or Sugarless deLite is shipping to AK, HI, US Territories, APO/FPO & P.O. Boxes, please purchase with PayPal to insure quick processing of your order.You will receive a PayPal bill for the additional shipping before your order will ship (Orders to these addresses frequently have additional charges associated with them that are not calculated in the initial price quote. Orders with PayPal will not ship until full payment is received.) .

Sales Tax:
Shipping addresses in the state of Texas are charged an 8.25% sales tax on appropriate items. Sales tax will automatically be added to your order.

Security Guarantee
The Sugarless deLite online store is safe and secure. Sugarless deLite uses Secure Sockets Layer (SSL) technology to transmit your credit card information over the Internet. When you place your order, your credit card information will be encrypted so that it cannot be read as it is transmitted over the Internet.

Summer Shipping Policy (May-September)

  • Due to the hot weather in Texas during these months, orders that contain perishable items (Chocolates, Protein Bars, Pecan Bars, Cheesecakes, etc.)  In the summer months we require that orders with chocolates have cold shipping with an extra $5.99 cost to shipping.  This is to prevent the chocolates from melting in the summer heat.  Below is the shipping rates if your order contains perishables in the summer.

Summer Chocolate Shipping Rates 

Sugarless deLite Inc. Ice Packed Shipping Rates
48 Contiguous States Order Total USPS/UPS Ground Alaska Hawaii
$.00-$49.99 $15.99 25.99 25.99
$50.00-$99.99 $20.99 40.99 40.99
$100.00-$199.99 $30.99 55.99 55.99
$200.00-$299.00 $35.99 65.99 65.99
$300.00-$399.99 $45.99 75.99 75.99
$400.00-$499.00 $54.99 85.99 85.99
$500.00-$599.00 $64.99 95.99 95.99
  • Orders that contain perishable items may be held for shipping until the following Monday if doing so will prevent the package from sitting in a UPS warehouse over the weekend.

Standard Shipping Rates

Sugarless deLite Inc. Shipping Rates
48 Contiguous States Order Total USPS/UPS Ground Alaska Hawaii
$.00-$49.99 $9.99 19.99 19.99
$50.00-$99.99 $13.99 34.99 34.99
$100.00-$199.99 $24.99 49.99 49.99
$200.00-$299.00 $28.99 59.99 59.99
$300.00-$399.99 $34.99 69.99 69.99
$400.00-$499.00 $40.99 79.99 79.99
$500.00-$599.00 $47.99 89.99 89.99

Attention: AK, HI, US Territories, APO/FPO, PO Boxes and the DFW Area, Rates are a per box rate. Sugarless deLite will make every attempt to ship in one box; however, large orders with breakables do sometimes require a second box be used in shipping.

Sugarless deLite does not ship internationally. We do ship to APO/FPO

To the men and women of the United States Military and their families: Sugarless deLite Inc. will not charge any shipping above the actual cost to any APO/FPO locations. Thank you for your service!

Using regular UPS Ground shipping method:
Please refer to the shipping map to determine the estimated number of days for arrival. If we receive your order by 12 P.M. CT, then we are typically able to send it out within one day. However, sometimes special orders such as bakery items might require an extra day or two to allow us to bake items fresh for your order. This option is the default shipping method for non P.O. Box addresses.

AK, HI, Territories, APO/FPO, and PO Boxes:
Sugarless deLite attempts to keep the shipping cost as low as possible; however, we will charge up to the amount on these brackets. Most of our mainland customers will see a much lower shipping charge that is more inline with our standard UPS shipping rates. At our discretion, we may choose to send your package parcel post; however, most of our shipments will ship Priority Mail to these addresses.

Product Availability:
Sugarless deLite makes every effort to maintain items in stock; however, if at the time of your purchase an item that you have ordered is out, then we will make an effort to substitute appropriate items for a gift. We will contact you for personal orders.

Please remember that all delivery dates will depend on the shipping method selected and the day of the week we receive your order.

Green Shipping:
Sugarless deLite is interested in helping both our local and global environment. When shipping to an individual who has ordered for themselves, we will attempt to use a recycled cardboard box for shipping from shipments that we have received in the store. We will not use boxes that have had direct contact with food products. Boxes that are unused for future shipping are recycled. We encourage all recipients to recycle their boxes as well. Items that are shipped as gifts will be shipped in a new cardboard box.

Damaged Shipment Policy:
You must notify us of any packages that are damaged during shipping within 48 hours (2 business days). You mail email us your notification at:  Please include your tracking number for the package and the recipients name and address.

Return Policy:

You may return any UNOPENED boxed or jarred items within 30 days of receipt of your order for a full refund of the items purchase price.

Please email us at: or call us at: 1-972-644-2000 prior to any returns. Please note health laws prohibit return of fresh baked items.

During the 30 day  return period, if any baked good is reported damaged or is unusable, a full refund or credit will be issued at Sugarless deLite discretion.  We here at Sugarless deLite will make every effort to 100% satisfy every customer!

Here is what you do:

  • Pack the item(s) in a box.
  • Include a copy of your receipt in your shipment and circle the items you are returning.
  • State the reason for your return.
  • Make sure you include your mailing address, daytime phone number, and email address.
  • Send it at your expense to:

Sugarless deLite Inc.

1389 West Campbell Road

Richardson, Texas 75080

Sugarless deLite will issue a refund at its sole discretion and send you a receipt by email. To inquire about returns, contact us at:

Contact Us

You can email or call us with your questions, comments or concerns between the hours of 10 A.M. and 5 P.M. Monday-Saturday and 12 A.M. to 5 P.M. on Sundays (Central Time Zone).